Privacy Policy

Introduction

BluePoint Plumbing & Service ("BluePoint Plumbing," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information about visitors to bluepointplumbers.com and customers who contact us for plumbing services. By using our website or contacting us, you agree to the practices described below.

Information We Collect

We collect the following types of information:

• Information you submit through forms. When you fill out a contact or quote request form, we collect details such as your name, phone number, email address, service address, and a description of the plumbing service you need.
• Information you provide when calling or texting us. When you call or text (661) 362-8910, we may collect your name, phone number, address, and details about the work you're requesting.
• Information collected automatically. Like most websites, we automatically collect certain technical information when you visit, such as IP address, browser type, device information, referring pages, and pages viewed. This information is collected through cookies and analytics tools.

How We Use Your Information

We use the information we collect to:

• Respond to service requests, quotes, and estimates.
• Schedule appointments and dispatch technicians.
• Communicate with you about scheduled or completed jobs.
• Improve our website, services, and customer experience.
• Send marketing communications about our services. You can opt out of marketing messages at any time by contacting us.

Cookies & Analytics

We use cookies and third-party analytics tools (such as Google Analytics) to understand how visitors use our website and to improve site performance. Cookies are small text files stored on your device. You can disable cookies through your browser settings, though some parts of the site may not function as intended without them.

How We Share Information

We do not sell your personal information. We may share information with trusted service providers who help us operate our business — for example, scheduling software, analytics providers, and communications platforms. We may also disclose information when required by law, court order, or to protect the rights, property, or safety of BluePoint Plumbing, our customers, or others.

Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights regarding your personal information:

• The right to know what personal information we collect about you.
• The right to request deletion of your personal information.
• The right to request correction of inaccurate personal information.
• The right to opt out of the sale or sharing of personal information. We do not sell personal information.
• The right not to be discriminated against for exercising these rights.

To make a request, call us at (661) 362-8910 or email service@bluepointplumbers.com.

SMS/Text Messaging

If you provide your phone number when contacting us, you consent to receive calls or text messages from BluePoint Plumbing related to your service request, appointment, or job in progress. Message and data rates may apply. You can opt out of text messages at any time by replying STOP.

Data Retention & Security

We keep personal information only as long as necessary to serve you and to meet legitimate business or legal requirements. We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can remove it.

Third-Party Links

Our website may contain links to external websites we do not own or operate. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy or would like to make a privacy request, please contact us: